The town of New Fairfield contracts with the Housatonic Area Regional Transit (HART) to provide door-to-door paratransit service (SweetHART) for Seniors age 60 or older or persons of any age with disabilities

Registration

The first step in using SweetHART is completing a certification application.  SweetHART applications are online at http://www.hartransit.com/sweethart-0, or can be obtained by calling HART at 203-744-4070.   If you have a disability, you need to complete the long form application.  Seniors without mobility disabilities can complete a simplified single page form.  Please make sure to give us a working phone number.  We will need to be able to reach you if there is a problem with your trip request.

Booking Trips in Advance

To request a trip, call 203.744.4070 option 3, between 7 a.m. and 4 p.m., Monday through Friday.  ADA priority trips can be requested on weekends or holidays for the following day.

You may make advance reservations for the week you’re in, and for any day in the following week, up until 4 PM the day before your trip.  Trips for medical appointments and those with ADA priority status can be scheduled for the current week and any day in the following two calendar weeks. 

When you call, the scheduler will give you a 30 minute window of time for which we will attempt to schedule your trip.  We will call you back if we cannot schedule your trip within that window.  Otherwise, anticipate that your bus will arrive during the time span given you.

Will-Calls (Medical Trips Only)

The next available bus will pick you up after you call. You must call at least 45 minutes before the close of service in your town. Please be aware that unscheduled trips often require waiting time of over 30 minutes. For same day trips, both trips must be pre-scheduled (no will-calls) to ensure an available bus.

Canceling Your Trip

To cancel your ride, call the SweetHART cancellation number at 203.744.4070 option 2.  Please cancel your trip with at least 12 hours notice.  Last minute cancellations leave open space on buses that could have been used by passengers denied reservations.  Passengers with a history of same day cancellations or no-shows may have their riding privileges suspended.  Six same-day cancellations and no-shows in a 60 day period (or 3 no-shows alone) are cause for suspension.  Suspensions may be appealed by writing the Chief Executive Officer of HART.

Confirming Your Trip

If you need to confirm your ride, you may also call  203.744.4070 option 2.